Information

Payments

We are now able to offer a range of online payment options for our customers. Payments are processed securely through our payment partners.

Debit Card, Credit Card, Apple Pay & Google Pay – these are all processed securely by our international payment partner Stripe.

PayPal – you can use your existing PayPal account or checkout as a guest. Here you can also use all major debit and credit cards as well as PayPal credit (where available).

Please note that Paw Pad Kennels do not store any of your payment information. These details are processed securely by either Stripe or PayPal, depending on your payment method.

Shipping

We aim to dispatch all items the next working day. Once dispatched, your item should reach you within 2-5 days. Please note that during busy periods or public holidays, processing and delivery times may be effected.

Once your item has been dispatched, you will receive a tracking link to monitor the progress of your delivery.

Returns & Exchanges

All items must be returned within 14 days. Please note that you must return the item in its original packaging in its original condition to ourselves. You are responsible for the return shipping costs and we would advise you to return these by an insured and tracked method. We will not be held responsible for items lost or damaged in the post when you have returned these.

To process your return or exchange, please contact us on info@pawpadkennels.co.uk within 14 days of purchase.